Shipping policy

Shipping Policy

1. Shipping Availability

We currently fulfill orders to addresses within the 48 contiguous United States.

At this time, we are unable to deliver to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • APO / FPO addresses
  • P.O. Boxes

If you are unsure whether your address is supported, please contact us before placing an order.

2. Shipping Charges

Standard shipping is provided at no additional cost for eligible orders.

The shipping fee will be displayed as $0 at checkout where applicable.

3. Order Handling Time

Orders are typically processed within 2–5 business days after payment confirmation.

Processing does not occur on weekends or U.S. public holidays.

Once an order has been dispatched, a confirmation email with tracking details will be sent automatically.

Certain items that require additional preparation or customization may require longer processing time. Any relevant details will be indicated on the product page.

4. Delivery Estimates

After dispatch, estimated transit time is:

  • Standard delivery: approximately 1–3 business days

These timeframes are estimates only and may vary depending on carrier performance, weather conditions, or seasonal demand.

5. Tracking Information

Once your order has shipped:

  • A tracking number will be provided via email
  • Tracking updates may take 24–48 hours to become active in carrier systems

If tracking information is not received within a reasonable timeframe, you may contact us for assistance.

6. Delivery Conditions & Issues

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

If a shipment is marked as delivered but cannot be located, please reach out within 5 days so we can investigate with the carrier.

Resolution options may vary depending on the situation and carrier findings.

7. Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, loss, or additional shipping costs resulting from incorrect or incomplete address details.

If an order is returned due to address issues, additional shipping charges may apply for reshipment.

8. Contact

For any questions related to shipping:

Kelmwav LLC
Email: info@Kelmwav.com
400 R St Ste 1500, Sacramento, California, US, 95811