Shipping policy

Effective Date: September 11, 2026

At Kelmwav LLC, we are committed to ensuring your lighting fixtures arrive safely and efficiently. Please review our Shipping Policy for details on delivery times, costs, shipping methods, import duties, and other delivery conditions.

Domestic Shipping (United States)

We offer shipping services throughout the United States, including Alaska and Hawaii.

Shipping Rates: Free Standard Shipping

We provide free standard shipping on all orders within the United States, including Alaska and Hawaii.

There is no minimum purchase requirement and no additional standard shipping charge based on order value, package weight, or dimensions.

Estimated Transit Time: After dispatch, standard transit time is typically approximately 5–10 business days. Delivery timeframes are estimates and are not guaranteed. Actual delivery times may be affected by carrier performance, weather conditions, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped through major carriers or specialized freight providers depending on the size, weight, destination, service availability, and handling requirements of the shipment.

Oversized, fragile, or palletized lighting orders may be transported through qualified freight or pallet carriers when necessary.

The specific carrier used for an order may vary. Once your order has shipped, available carrier and tracking information will be provided in your shipping confirmation.

Import Duties & Taxes

Prices displayed at checkout are final. Kelmwav LLC covers all applicable import duties and taxes (DDP).

Customers will not be required to pay additional import duties or import taxes to the carrier upon delivery.

Sales tax, where applicable, will be calculated at checkout based on the shipping destination and applicable tax requirements.

Once your order has been processed and shipped, you will receive a shipping confirmation email with available tracking information so you can monitor the progress of your delivery.

Signature-Required Delivery: For certain high-value, oversized, or fragile lighting orders, signature confirmation may be required upon delivery for order security and loss protection. Someone may need to be available at the shipping address to sign for the package. If no signature can be obtained, the carrier may attempt redelivery or provide additional delivery instructions.

Protective Packaging: Fragile or oversized lighting fixtures may be packed using reinforced protective packaging, including wooden crates where appropriate, to help reduce the risk of damage during transit.

Large chandeliers or oversized fixtures may be shipped using specialized freight or pallet delivery when necessary. Professional installation by a qualified, licensed electrician is recommended for hardwired lighting fixtures.

Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

During peak seasons or for customized or made-to-order items, processing times may be longer when specifically disclosed on the relevant product page before purchase.

You will receive a shipping confirmation email with available tracking information once your order has shipped.

Estimated Total Delivery Time

Based on our typical processing and transit times, estimated total delivery time is generally 6–13 business days from the date the order is placed.

These delivery estimates are provided for reference only and are not guaranteed. Delivery may be affected by carrier delays, severe weather, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has shipped, you will receive an email containing available tracking information.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

You can use the tracking information provided to monitor the status of your delivery directly through the applicable carrier.

Multiple Shipments

If your order contains multiple items, the items may be shipped separately or from different fulfillment locations to help ensure efficient delivery.

When an order is shipped in multiple packages, separate tracking information may be provided for each shipment.

Damaged, Defective, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can provide expedited assistance with shipping-related issues.

Please provide your order number and clear photographs of the item, affected area, and shipping packaging when applicable.

If the issue is confirmed, Kelmwav LLC may provide replacement parts, a replacement item, or a refund at no additional cost, depending on the circumstances.

The 48-hour notification period is intended only to help us promptly review and resolve shipping damage, defects, or incorrect-item claims. It does not replace, reduce, or shorten our standard 30-day return window for eligible returns under our Return & Refund Policy.

For complete return and refund terms, please review our Return & Refund Policy.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before submitting your order.

Kelmwav LLC is not responsible for delays or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply for reshipment.

If you notice an address error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the shipping carrier.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Business Name: Kelmwav LLC
Trade Name: Kelmwav
Email: info@kelmwav.com
Address: 400 R St Ste 1500, Sacramento, CA 95811, United States
Phone Number: +1 (916) 530-6991
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST