Shipping policy

Thank you for shopping at My Store, your destination for quality lighting fixtures. We are committed to delivering your purchases efficiently and reliably. Please review our shipping policy for details on delivery times and costs.

Domestic Shipping (United States)

We currently offer shipping to all states within the United States.

  • Shipping Rates: Shipping rates for domestic orders are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Estimated Delivery Time: Once your order has been processed and shipped, estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors outside of our control (e.g., carrier delays, weather conditions).

International Shipping

My Store proudly ships lighting fixtures to a selection of international destinations, including United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany.

  • Shipping Rates: International shipping costs are calculated at checkout based on the destination country, weight, and dimensions of your order. These rates are carrier-calculated and will vary.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing your order.
  • Estimated Delivery Time: International delivery times vary significantly depending on the destination and customs processing. Estimated delivery times will be provided at checkout.

Order Processing Time

All orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package directly on the carrier's website.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

Lost or Damaged Shipments

My Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Business Name: My Store
Email: info@kelmwav.com
Address: 400 R St Ste 1500, Sacramento, California, US, 95811