Return & Refund Policy

1. Return Eligibility

We accept return requests for eligible products within 30 days of delivery.

To qualify for a return, items must be in their original condition, unused, and include original packaging where applicable.

Certain items such as customized or final-sale products may not be eligible for return. Any exclusions will be noted on the product page.

2. Free Returns

We provide free return service for eligible return requests within the United States.

Customers will not be charged return shipping fees when the return is approved under our return policy.

3. Return Process

To initiate a return, please contact us at info@Kelmwav.com with your order details.

Once your request is reviewed and approved, we will provide return instructions and the return shipping label if applicable.

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval status.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Processing time may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photos of the item and packaging to assess the issue and provide a resolution.

Approved cases will be eligible for replacement or refund at no additional cost.

6. Non-Returnable Items

• Custom or made-to-order items (if applicable)
• Final sale items
• Items not in original condition due to use or damage caused by the customer

7. Late or Missing Refunds

If you have not received your refund after the expected timeframe, please:

• Check with your bank or payment provider
• Contact your credit card company (processing time may vary)
• Reach out to us for assistance

8. Contact

If you have any questions about returns or refunds:

Kelmwav LLC
Email: info@Kelmwav.com
400 R St Ste 1500, Sacramento, California, US, 95811