Frequently Asked Questions
Here are some common questions about shopping with Kelmwav. If you can't find the answer you're looking for, please visit our Contact Us page.
Ordering & Products
Q: What types of lighting fixtures does Kelmwav offer?
A: Kelmwav offers a curated selection of decorative lighting fixtures, including pendant lights, chandeliers, crystal lighting, glass lighting, and other statement fixtures for residential interiors. Our collection includes modern, contemporary, transitional, and classic styles in a variety of materials and finishes.
Q: Are the product images accurate?
A: We make reasonable efforts to provide accurate product images, descriptions, dimensions, materials, finishes, and specifications. However, actual colors or finishes may vary slightly due to screen settings, photography, lighting conditions, natural material variations, or manufacturing tolerances. Please review the product description and specifications before placing your order.
Shipping & Delivery
Q: What are your shipping options and costs?
A: Kelmwav LLC provides free standard shipping on all orders within the United States, including Alaska and Hawaii. There is no minimum purchase requirement and no standard shipping fee based on order value, package weight, or dimensions. For complete shipping information, please review our Shipping Policy.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. After dispatch, estimated standard transit time is approximately 5–10 business days. Estimated total delivery time is generally 6–13 business days from the date the order is placed. Delivery times are estimates and may be affected by carrier delays, weather conditions, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.
Q: Do you ship internationally?
A: No. Kelmwav LLC currently ships only within the United States. We do not offer international shipping at this time.
Returns & Refunds
Q: What is your return policy?
A: Eligible products may be returned within 30 days of delivery. To qualify for a return, items must be in their original condition, unused, uninstalled, and include the original packaging and included components where applicable. Any product-specific exclusions will be clearly disclosed before purchase. Please review our Return & Refund Policy for complete eligibility requirements and return instructions.
Q: Do you offer free returns?
A: Yes. Kelmwav LLC provides free returns for approved eligible return requests within the United States. Customers will not be charged return shipping fees for approved eligible returns, and a prepaid return shipping label will be provided as part of the approved return process.
Q: Do you charge a restocking fee?
A: No. Kelmwav LLC does not charge a restocking fee for approved eligible returns. Restocking Fee: $0.00.
Q: How long does it take to process a refund?
A: Once your returned item is received and inspected, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 5–10 business days. Additional processing time may vary depending on your bank, credit card issuer, or payment provider.
Q: What should I do if my item arrives damaged, defective, or incorrect?
A: Please contact us within 48 hours of delivery so we can provide expedited assistance. We may request your order number and clear photos of the item, affected area, and shipping packaging. The 48-hour notification period is intended to help us promptly review shipping-related issues and does not replace or shorten our standard 30-day return window for eligible return requests.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods displayed at checkout. Available payment options may vary depending on the payment services available through our checkout. All orders are processed in U.S. dollars (USD).
Q: Is my personal information secure?
A: We use reasonable administrative, technical, and organizational measures designed to help protect personal information submitted through our website. Payment transactions are processed through secure third-party payment providers, and Kelmwav LLC does not directly store complete payment card numbers. For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
Warranty & Installation
Q: Do Kelmwav lighting fixtures include a warranty?
A: Eligible Kelmwav lighting fixtures are covered by our 5-Year Limited Warranty, subject to the applicable warranty terms, conditions, limitations, and exclusions stated on our website.
Q: Who should install my lighting fixture?
A: We strongly recommend that hardwired lighting fixtures be installed by a qualified, licensed electrician in accordance with applicable electrical codes, manufacturer instructions, and local requirements.
Contact Us
If you need additional assistance, please contact us:
Business Name: Kelmwav LLC
Trade Name: Kelmwav
Address: 400 R St Ste 1500, Sacramento, CA 95811, United States
Phone: +1 (916) 530-6991
Email: info@kelmwav.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM PST